Your Questions, Beautifully Answered.
Everything you need to know about Miss Muse from application to delivery, we've got you covered.
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General Questions
Miss Muse are pre-glued lash clusters designed to give you salon-inspired lashes at home without the appointment or separate lash glue. Simply pick, place and press.
They're easy to apply, lightweight, and made to fit your lifestyle — whether you're going to work, a special event, or simply want to feel more like you.
Absolutely — our clusters are designed for beginners with a simple, guided application process.
It's just 3 simple steps:
1. Pick — Using your applicator, gently grip the cluster close to the adhesive strip and carefully lift it from the tray. Avoid pulling on the lash fibres to keep the cluster looking its best.
2. Place — Start at the inner corner, where lashes are naturally finer and precision matters most. Place the cluster underneath your natural lashes, close to the root without touching the skin. Once comfortable, continue working outwards.
3. Press — Gently press your natural lashes and clusters together to secure.
No separate glue. No complicated routine.
Each Miss Muse box contains approximately 50 to 65 pre-glued lash clusters in a mix of lengths.
Most customers can achieve approximately 5–6 full applications per box, depending on how many clusters they use for each look.
This means one box can last several weeks depending on how often you wear your lashes and how many clusters you use per application.
Miss Muse pre-glued lash clusters are designed for up to 5-7 days of wear when applied correctly.
For the best hold, the adhesive strip needs to be securely attached to your natural lash hairs. If a cluster is placed where there are few or no natural lashes for it to grip, it may lift or fall off sooner.
Wear time can vary depending on application, your natural lashes, skincare routine, water exposure and aftercare.
Please note: Miss Muse clusters require natural lash hairs to attach to and may not be suitable for areas with little or no natural lash growth.
When applied and removed correctly, Miss Muse lashes are designed to be gentle on your natural lashes.
Each cluster should attach to your natural lash hairs, not your skin. To protect your lashes, avoid pulling or peeling the clusters off.
When it’s time for removal, gently loosen the clusters with a warm, damp towel and take your time. Never force them off if they’re still firmly attached.
Gentle application + gentle removal = happy natural lashes. 🤎
Miss Muse lashes are designed with comfortable wear in mind and don't require separate liquid lash glue.
However, everyone's sensitivities are different. If you have known allergies or particularly sensitive eyes or skin, review the product information before use and discontinue use if irritation or discomfort occurs.
If you have concerns about whether the product is appropriate for you, seek advice from an appropriate healthcare professional.
Yes — Miss Muse lashes are designed with sensitive eyes and comfortable wear in mind. Our pre-glued clusters are latex-free and cyanoacrylate-free, with no separate liquid lash glue, strong fumes or drying time required.
When applied correctly, the adhesive sits on your natural lash hairs rather than directly on your skin, helping minimise unnecessary skin contact. They're also lightweight, making them comfortable for everyday wear.
For the best wear:
- Start with clean, dry lashes.
- Avoid applying oily skincare directly around the lash line before application.
- Make sure the adhesive strip is securely attached to your natural lash hairs.
- Gently press your natural lashes and clusters together after application.
- Avoid rubbing or pulling your lashes.
- Limit prolonged exposure to water, steam and oils around the lash line.
Correct application and gentle aftercare can help you get the best possible wear from your Miss Muse lashes.
They can be! With gentle wear and careful removal, some Miss Muse clusters may be reused if the pre-glued adhesive strip is still clean, intact and tacky.
For best results, gently remove the clusters without pulling or damaging the adhesive strip and return them to the tray.
However, because Miss Muse lashes are pre-glued, adhesion may be weaker after the first wear. Reuse isn't guaranteed, and we recommend replacing any cluster that no longer feels securely adhesive.
No. Miss Muse clusters come with adhesive already applied to each lash cluster.
There's no separate glue, bond or seal required — simply Pick. Place. Press.
If a cluster begins to lift, avoid pulling or repeatedly pressing it with your fingers.
If the adhesive is still clean and tacky, you may be able to gently reposition the cluster using your applicator and press it back together with your natural lashes.
If it no longer feels secure, remove the cluster gently and replace it with a fresh one.
Yes. Miss Muse lashes have a shelf life of 24 months from the date of manufacture, when stored correctly.
To keep your lashes in the best condition, store them in a cool, dry place away from direct sunlight, heat and excessive moisture.
Keep unused clusters in their original tray and packaging to protect the pre-applied adhesive.
If you're unsure about your product's shelf life, please contact us and we'll be happy to help.
Miss Muse clusters are designed to sit underneath your natural lashes, close to the lash root without touching your skin.
The pre-glued adhesive should attach to your natural lash hairs rather than directly to your eyelid.
Once positioned comfortably, gently press your natural lashes and the clusters together using your applicator.
Yes. Miss Muse lashes are water-resistant, so normal showering is fine once they're securely applied.
For the best wear, avoid prolonged exposure to water, excessive rubbing or directing strong water pressure onto the lashes.
After showering, gently pat around the eye area dry rather than rubbing your lashes.
For gentle removal, hold a warm, damp towel over the eye area to help soften the adhesive, then carefully loosen and remove each cluster.
Take your time and never pull or force the lashes off.
An oil-based remover may also help loosen the adhesive, but keep in mind that oils can reduce the adhesive's ability to be reused.
Miss Muse lashes are water-resistant rather than waterproof.
They're designed to handle normal everyday moisture and showering, but prolonged water exposure, swimming, steam, oils and excessive rubbing may reduce wear time.
NATURAL — “Your lashes, but better.”
The most subtle Miss Muse style. Lightweight definition for an effortless, barely-there lash look.
WISPY — “Soft texture, effortless flutter.”
Feathery and dimensional with delicate wispy peaks. A little more noticeable than Natural without feeling overly glam.
DOLLY — “Your statement lash.”
Fuller, more defined and beautifully lifted. Designed to create that feminine, open eye effect when you want your lashes to stand out.
FLUFFY — “Soft volume, beautifully full.”
Plush and fluffy with more volume throughout the lash line. Gives you fullness without the sharper, more dramatic finish of Dolly.
At launch, Miss Muse currently ships within New Zealand only.
We’re working towards expanding internationally in the future. Follow @officiallymissmuse for updates on international shipping.
Orders typically arrive within 3–7 business days, depending on your location.
All orders are carefully packed and dispatched from Wellington, New Zealand. Once your order is on its way, you’ll receive tracking details by email so you can follow its journey.
Please note that delivery may take a little longer during busy periods, public holidays, or for rural addresses.
For hygiene reasons, we’re unable to accept change-of-mind returns on opened or used lash products.
If your order arrives faulty, damaged, or incorrect, please contact us and we’ll work with you to make it right. Your rights under the New Zealand Consumer Guarantees Act are not affected.
Need to change your order? Please contact us as soon as possible after placing it. We’ll do our best to help, but once your order has been packed or dispatched, changes or cancellations may no longer be possible.
If your order arrives damaged, faulty or you receive the wrong item, please contact info@missmusecollection.co.nz within 30 days of delivery.
Include your order number, a brief description of the issue and clear photos or video where applicable.
We'll review the issue and work with you on an appropriate solution. Your rights under the New Zealand Consumer Guarantees Act are not affected.
We accept all major credit cards, PayPal, and other secure checkout options.
For questions about your order, our lashes, shipping, or anything Miss Muse, you can reach us through our Contact Us form or email us at info@missmusecollection.co.nz.
You can also message us on Instagram at @officiallymissmuse.
We’ll get back to you as soon as we can, typically within 1–2 business days.